Frequently Asked Questions
No, you are not buying directly from the supplier. Your order is placed through Corporate Direct, but we've designed the platform to let you shop by supplier, with each having its own checkout process. You follow the correct terms and conditions specific to that supplier (such as returns, samples, and setup fees and we can offer you true wholesale pricing without unnecessary markups.
Think of it as buying through us, but structured like you're buying from each supplier individually — giving you the best of both worlds: convenience and cost efficiency.
Yes, samples are available — and because you're shopping per supplier, you can manage your sample requests just as you would if ordering directly from them.
Each supplier has their own sample policy.
Some suppliers offer free returns on samples, provided items are kept in original packaging and returned within their specified time frames.
If you're interested in samples, simply select the supplier and request them through the checkout.
Our pricing model is designed to give you access to wholesale pricing, with full transparency and no unnecessary markups.
Here’s how it works:
Each supplier is listed individually, and you check out separately per supplier.
You see the exact pricing and stock as set by the supplier — just as if you were buying directly from them.
Because we’ve separated supplier baskets, we're able to pass on the best possible pricing, often reserved for bulk buyers or resellers.
No hidden fees — any applicable setup charges, branding costs, or sample fees are clearly outlined based on the supplier’s terms.
This model allows us to maintain competitive pricing while still offering full service, support, and convenience through Corporate Direct.
If you receive more or fewer items than you ordered, please notify us within 24 hours of receiving your delivery or collection.
We will investigate the issue with the relevant supplier.
Shortages or over-deliveries must be reported promptly to ensure a quick and accurate resolution.
If items have already been branded or used, we may not be able to accept returns or issue credits.
To help us resolve the issue faster, please provide your order number, a brief description of the discrepancy, and photos if possible.
The industry does have a overs and under tolerance. Please see our Apparel Measurement Guide.
Order cancellations are possible, but only if the order has not yet been processed, branded, or dispatched.
Handling fees are not charged by default, but they may apply in certain situations.
If a supplier enforces a handling fee on Corporate Direct (for example, for order cancellations, returns, or repacking), that cost may be passed on to you. We will always inform you upfront if such a fee is applicable to your order.
⚠️ Branded or custom items cannot be cancelled or refunded once production has started, as these are made specifically for you.
Damaged items will be handled in line with the specific supplier’s policy, as outlined in our Terms and Conditions, even if the supplier branded the product themselves. Each supplier takes all precautions to ensure branded items leave the premises in a good condition.
To report damage:
Please notify us within 24 hours of receiving your order.
Include your order number, a description of the issue, and photos of the damaged items.
We’ll assist you in resolving the issue with the supplier as quickly as possible.
⚠️ Important: Items that have already been branded cannot be returned or refunded, even if damaged, so please inspect all items before branding.
Absolutely. If your company requires documentation to load Corporate Direct as a supplier, we’ll gladly assist.
Please contact us with your requirements, and we’ll provide all necessary documents, which may include:
Company registration certificate
VAT certificate (if applicable)
B-BBEE affidavit or certificate
Banking details on a signed letterhead
Contact and address details
Supplier application forms (if provided by your company)
Let us know exactly what your procurement department requires, and we’ll respond promptly to help you complete the on boarding process.
Yes, credit terms are available, but only to registered companies. Unfortunately, we do not offer credit facilities to individuals.
To apply:
Visit our Contact Us page for details on how to request a credit application form.
Submit the required documents (e.g., company registration, trade references, etc.).
Once approved, you can order on account with no interest charged.
⚠️ All credit applications are subject to review and approval. Until then, all orders must be paid in advance.