Terms and Conditions
GENERAL TERMS AND CONDITIONS
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Definitions: Corporate Direct, we, us, our: Corporate Direct (Pty) Ltd.Customer, you, your, customer, consumer: Any person or entity placing an order on our platform.
Products: Unbranded and branded corporate, promotional, apparel, headwear, display and gifting items listed on our website.
Branding: Any customization (e.g., embroidery, screen/Pad/DTF print, laser, digital transfer, personalisation).
Working days: Monday–Friday, excluding South African public holidays.
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At Corporate Direct, we work with multiple suppliers, each with their own terms and conditions. By placing an order with us, you acknowledge and agree that Corporate Direct is bound by the terms and conditions of the relevant supplier. By accessing our website or placing an order, you agree to these Terms & Conditions (“Terms”). These Terms apply to all orders placed with Corporate Direct, whether stock only or branded.
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Responsibility After Delivery or Collection
Once stock has been collected from or delivered by Corporate Direct, we no longer have control over the goods. Therefore, we cannot accept responsibility for any damages or shortages unless reported within 24 hours of receipt.
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External Branding Disclaimer
While we take every care to fulfill your order accurately, we strongly advise that all items are thoroughly checked prior to branding, especially if you are using an external branding company.
Corporate Direct will not accept returns or issue credits for incorrectly supplied items that have already been branded, regardless of whether the error was made by Corporate Direct or not.
You confirm that you are at least the age of majority in your region or have the authority to give consent for any minors using the site.
You may not use our products for any unlawful purpose or violate any applicable laws.
The transmission of viruses, worms, or any destructive code is prohibited.
Breach of these Terms will result in immediate termination of your services.
We reserve the right to refuse service to anyone at any time, for any reason.
Your content (excluding credit card data) may be transferred unencrypted across networks.
You agree not to duplicate, reproduce, resell, or exploit any portion of the service without our express written permission.
Information on this site may not always be current or complete. It should not be solely relied upon for decisions. Any reliance is at your own risk.
Comments or submissions may be used by Corporate Direct without restriction or compensation.
You agree not to post anything illegal, abusive, or misleading.
Your submission of personal data is governed by our Privacy Policy.
All services and products are provided “as is” and “as available.” We do not guarantee uninterrupted, timely, or error-free service. Corporate Direct is not liable for any direct, indirect, or consequential damages resulting from your use of our services or products.
You agree to indemnify and hold harmless Corporate Direct and its affiliates from any claims or liabilities arising from your breach of these Terms.
These Terms remain in effect unless terminated by either party. Breaches of the Terms may lead to termination of service without notice.
We may revise these Terms at any time. Continued use of the website after updates means you accept the new Terms.
ORDERING PROMOTIONAL PRODUCTS
Once a customer has completed the basket Corporate Direct will deem that the Terms and Conditions were read and will be enforced.
Customers are responsible for selecting the correct product for their intended use. Corporate Direct cannot be held liable for incorrect product selections.
Order fulfilment are subject to product availability and may be adjusted based on supplier price changes before order confirmation. Corporate Direct can not be held responsible for inaccurate stock.
Stock can also change from order placement to payment received. Stock will only get reserved once payment has been received.
An order is only considered confirmed once payment has been received.
Corporate Direct reserves the right to refuse any order and will not be liable for delays or failure to supply.
Rush Orders: Urgent orders can be completed at a 20% - 30% surcharge, subject to pre-agreed timelines and artwork approval.
Lead times begin only after full payment and final artwork approval have been received in writing.
Prices may change without notice.
We reserve the right to modify or discontinue any service or product at any time without liability.
Prices may change without notice.
We reserve the right to modify or discontinue any service or product at any time without liability.
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APPAREL MEASUREMENT
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Supplier ranges differ in size from supplier to supplier. It is the responsibility of the consumer to familiarize themself with the sizes of each supplier here.
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It is suggested to order n fitting range in line with the order and return process to ensure sizes are correct. Corporate Direct will not be held responsible for incorrect sizes ordered through the various websites.
RETURNS & REFUNDS
Returns or exchanges are allowed only if authorised in writing within 24 hours of delivery/collection. Any returns must be requested through our contact us page. Instructions will follow.
A 20% handling and admin fee applies to all non-faulty returns.
Branded or custom-made goods cannot be returned or refunded.
Goods may not be returned to any location without prior written arrangement.
Refunds may take up to 30 days once approved.
Memory sticks and branded items not branded by Corporate Direct cannot be returned.
Corporate Direct is not responsible for damages or shortages reported after 24 hours of delivery.
SAMPLE POLICY
Customers are responsible for confirming product suitability before placing bulk orders. Viewing or ordering samples is strongly recommended.
Samples must be paid for and collected within 5 working days of invoice or the order will be cancelled.
Samples under R150 (excl. VAT) are non-returnable.
Samples above R150 (excl. VAT) must be returned in original condition and packaging within 7 working days to be eligible for a refund or credit. Any sample return must be requested via our contact us page.
Damaged samples or packaging will not be accepted for return.
Memory stick and hamper samples are non-returnable unless otherwise agreed.
CANCELLATION POLICY
All written orders are legally binding.
Cancellations are only accepted before branding begins and are subject to a 20% handling fee and R250 per layout created.
No cancellations are accepted on branded, custom-made, or specially imported items.
Branded orders not collected within 30 days may be disposed of.
SPECIAL IMPORT PRODUCTS
Corporate Direct is not liable for delays caused by shipping, customs, or import inspections.
No cancellations or refunds on special import items once the order or deposit has been placed.
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DELIVERY & COLLECTION
The consumer can collect orders directly from the supplier. The checkout of each supplier portal will guide you on the collection addresses. Certain suppliers doesn't offer a direct collection and only offers a delivery option. Collection Orders must be collected within 10 working days of being ready, unless otherwise arranged.
Consumers can arrange their own courier to collect from the supplier where allowed. This will be clearly guided at checkout for every supplier. Courier Collection Orders must be collected within 10 working days of being ready, unless otherwise arranged.
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Certain suppliers have a free delivery based on minimum spend. That free delivery is passed on to the consumer. Whatever the consumer charge for delivery on orders not meeting the minimum threshold will be passed on by Corporate Direct to the consumer at no additional charge.
Insurance can be arranged upon written request and payment.
Corporate Direct is not liable for courier delays. Delivery estimates are not binding.
Additional delivery charges will apply for refused, incorrect, or undeliverable addresses.
Customers must report damaged or missing goods within 24 hours and note any packaging issues on the delivery slip.
Corporate Direct may split deliveries at its discretion.
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RETURNS AND REFUNDS​
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Corporate Direct returns are subjected to each supplier terms and conditions and offers the exact offer to the consumer. All returns must be first logged on the contact us page and Corporate Direct will be in contact to arrange the return. Some suppliers offer a free return option and other supplier returns are for the cost of the consumer.
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We’ll refund or exchange most unbranded goods returned within 10 working days: unused, in original packaging with all accessories/docs.
Items purchased >14 days ago may incur collection/delivery/processing fees.
Defects discovered within 6 months of purchase: we will repair, replace, or credit, subject to inspection.
The following cannot be returned:
I. Items customised/branded/personalised to your spec.
II. Items damaged by acts of nature (e.g., lightning).
III. Items misused or not used per instructions.
IV. Discontinued/sale/clearance lines (unless defective under the CPA).
We may charge a restocking fee for damaged/absent packaging.
You are responsible for return shipping unless defective under law.
We may send items for technical evaluation before outcome; we aim to revert within 10 days of receipt.
ARTWORK & BRANDING
Two layout revisions are included for free. Additional changes are charged at R 250 excl. VAT per change.
One logo redraw is free per order exceeding R 5 000. Additional redraws are R 250 excl. VAT each.
Delays in artwork approval or changes may impact delivery timelines.
Branding begins only after signed artwork approval is received.
Email proofs are indicative only; colour match is not guaranteed on screen.
Branding is not permanent and may wear over time.
Pantone colour matches are approximate; full consistency across materials is not guaranteed.
Approved layouts are final — no verbal approvals are accepted.
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Corporate Direct can refuse to brand any logo if they suspect any infringement rights or copy right logos. If corporate direct does brand a logo on the instruction of the consumer, Corporate Direct will deem that the consumer has the permission to do so and will not be held responsible for acting on behalf of the consumer.
PAYMENT TERMS
All payments must be made without deductions, bank charges, or commissions.
Full payments are required before the orders are placed, unless a terms account are in place.
Only Companies can apply for credit terms. Corporate Direct will not give terms to individuals. Credit facilities are available only upon written approval and may be amended or withdrawn at any time.
EFT is the preferred payment method.
Orders are only released once full payment is received and cleared.
Corporate Direct retains ownership of goods until full payment is made.
A handling fee may be charged on overdue accounts at 2% above the bank’s prime rate.
We may limit or cancel orders at our discretion.
You agree to provide accurate, up-to-date account and payment information.
WEBSITE USE TERMS
Product descriptions are provided as accurately as possible but may vary. Branded goods are non-returnable if incorrectly ordered.
It is the responsibility of the purchaser to familiarise themselves with the sizing charts of each supplier before ordering apparel.
Logos and designs displayed are examples only and not necessarily endorsements or ownership representations.
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PROMOTIONS AND ERRORS
Promo codes and offers are subject to stated rules and validity.
We may correct or cancel orders affected by material errors and will notify you.
INTELLECTUAL PROPERTY
Corporate Direct owns the IP in its website and supplier website, templates, texts, images (unless stated otherwise) and brand elements.
Third-party trademarks (including Supplier Logos) remain their owners’ property. You may not use any mark without permission..
LIMITATION OF LIABILITY
To the extent permitted by law, Corporate Direct is not liable for indirect, incidental, special or consequential losses, or courier acts/omissions. Nothing limits your rights under the Consumer Protection Act, 2008.
INDEMNITY
You indemnify Corporate Direct against third-party claims arising from your unauthorised branding instructions, IP infringements, or misuse of the site or products (except where caused by our negligence).
FORCE MAJEURE
We’re not liable for delays/failures caused by events beyond our reasonable control (e.g., load-shedding, strikes, extreme weather, network outages).
PRIVACY & POPIA
We process personal information in line with POPIA. See our Privacy Policy for details on collection, use, sharing, security, cookies and your rights.
DISPUTES, LAW & JURISDICTION
These Terms are governed by the laws of the Republic of South Africa. SA courts have exclusive jurisdiction.
CONTACT
Corporate Direct (Pty) Ltd
Email: orders@corporatedirect.co.za
Tel: 010 745 0890
Registered Address: Unit 120 Rosen Office Park, Invicta Road, Midrand
Hours: Mon–Fri 08:00–17:00